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saz9961
#1 Posted : 05 October 2018 23:00:32(UTC)
saz9961

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I have an original Leatherman Supertool, purchased circa 1996. When I purchased in the US, the warranty was all about returning the tool to Leatherman, and they would make the repairs, and service tool, and return.  I've managed to break the tip off the bone knife, plus the plier jaws have taken a beating over the years, so time to make use of the unconditional warranty (these days its advertised as 25 years, but in reality, they warranty repair even the early 80s versions).

 

Thing is, these days, with so many obsoleted models, they don't necessarily do a repair; Leatherman USA will offer effectively a store credit. Leatherman UK will offer an alternative model as a replacement. But what model is considered an alternative to the original Supertool? Back in the day, this was the top of the line model. A ST 300 would be pretty nice, but I wouldn't like it if they just sent back a Squirt.

 

https://www.leatherman.com/super-tool-85.html

 

Long shot, but wondering if anyone has made use of the UK warranty process.

 

Pretty much the same break happened to mine

 

safetymatch
#2 Posted : 06 October 2018 06:25:15(UTC)
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I have always wanted a Leatherman multi but couldn't justify the prices.

http://www.leatherman.co.uk/contact.html

Have you tried the UK site?
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saz9961
#3 Posted : 06 October 2018 08:16:46(UTC)
saz9961

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Yes, they have a form, which you fill in, and send off with the tool. The notes indicate if they can't fix the tool, then they will send you back a new equivalent tool. I'd be super happy if they just sent back a £125 Supertool 300 EOD. I'd be pretty happy if they sent a regular £90 Supertool 300. I'd be ok if they sent a £70 Rebar; its a little smaller, and more like the original PST I had way back (but lost); I recently brought one of these as a gift, and the recipient is extremely happy with the quality of the tool. I'd be pretty disappointed if they sent back a £40 Squirt, to the point I'd probably want my old tool back.





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